We can support you on the whole journey from an initial overview to a detailed exploration and even full service management, of your wellness solution.
How we can support you with our specialist packages
We have designed packages that work well as stand alone services but also complement each other as a complete cycle, depending on your requirements and objectives.
Our packages are designed to deliver:
- Revenue improvements from direct and indirect sales
- Improved customer satisfaction ratings, referrals and rebooking rates
- Future proof offering that is diverse, authentic and appealing
- Competitive advantage and differentiation
- A self-led approach or full consultancy support
Assess
A feasibility study package that has been designed for businesses who are wanting to further consider introducing or reviewing a wellness concept in their hotel and/or spa.
Our Approach
An initial assessment to deeply understand:
- Your vision, strategic objectives, target customer avatars
- Your current and desired value proposition
- A site visit to consult with the key stakeholders to understand wellness KPI’s, SWOT and desired outcomes
- Conduct a strategic review the venue and allocated
space, the team, operations and existing processes
Your Outcomes
Following this we will:
- Create a wellness summary and recommendation report
- Outline any limiting factors based on your location, venue, current business model, client database and your current client demographic
- Make high-level wellness opportunity recommendations
- Outline requirements and key next steps
Explore
A full feasibility study with a detailed written report outlining your specific wellness potential, opportunities and operational requirements. It is perfect for businesses who are committed to delivering a future paced wellness offering that will deliver improved RevPAR and customer satisfaction.
Our Approach
Assess+
- Detailed initial onsite consultation with our collective
team of experts - Venue and space assessment
- Client and service database insight and analysis
- Wellness travel opportunities
- Competition assessment
- Yield management opportunities
- Venue mapping
- Existing business performance and KPI’s
- Operational, branding, software, management
and staffing considerations - Customer engagement and marketing overview
Your Outcomes
Following this we will:
From this we will create an insightful summary of our finding report. We will also include a detailed recommendation report containing key information on your wellness potential outlining actionable opportunities backed by key statistical and strategic data gained from our explorative on and offsite feasibility study.
Create
Based on explore outcomes we can design and create an implementational precise wellness vision.
- Programme type
- Recommend key personnel needed
- Client type
- Health conditions
- Spa adaptations
- Recruitment requirement and support
- Suggest/create SOPs
- Produce a financial case
- Outline marketing suggestions and opportunities
- Consider software requirements and process alterations
- Exploration of strategic outcomes with key internal
stakeholders - Opportunity to self-deliver
- Detailed business planning
Execute & Bespoke
Book a discovery call to understand more about our additional services